Campaign case study: Arts and Disability
-
The challenge
The British Council has a long-standing commitment to accessibility and inclusion across its global arts programming. However, its work in arts and disability had historically been spread across teams and regions, making it difficult to convey a cohesive narrative. The challenge was to unify and amplify this work through a coordinated thematic campaign that clearly communicated the organisation’s values, platformed disabled talent, and resonated with global audiences — especially around the International Day of Persons with Disabilities.
-
The goal
To unify the organisation’s diverse arts and disability initiatives into a cohesive, brand story that could be told consistently across channels. The campaign aimed to platform disabled artists as creative leaders, drive ticket sales to disability-led performance, and challenge the cultural sector to embed inclusive practice in its work. A key focus was to humanise the British Council’s mission by telling personal, powerful stories that demonstrated the impact of cultural exchange — and to recruit new talent into its programmes.
-
My role
Working across departments and with international colleagues I developed content strategy and the core message of the campaign. I collaborated on story selection to ensure the campaign reflected the diversity and impact of the global programme. I coordinated delivery across digital channels, ensuring consistency in tone and framing while supporting local teams to adapt content for their audiences. I created a toolkit to support implementation at scale and presented the campaign to senior leadership as part of stakeholder engagement.
Implementation
Designed and delivered a coordinated editorial ‘always on’ campaign.
Commissioned long-form editorial and video content spotlighting disabled artists and partners.
Created a dedicated Arts and Disability section on our website, curating practical guides and resources in one place to improve access and relevance for cultural sector audiences.
Developed social media assets tailored to platform individual stories and drive engagement.
Created toolkits to support local rollout across regional offices.
Worked collaboratively with British Council’s partnerships with disabled artists and organisations to ensure authentic representation and elevate diverse voices.
Results
Created a centralised narrative that increased internal and external understanding of the British Council’s work in arts and disability.
A social media campaign that drove traffic to arts and disability section of website.
Doubled downloads of practical resources and toolkits.
Grew a new segmented subscriber list of professionals interested in inclusive arts.
Saw year-on-year growth in applications to the International Unlimited commissions.
Achieved high engagement on feature stories across social media platforms.
Improved UX for Arts and Disability content on the website, making it easier for cultural audiences to find and use resources.